Answering organizations’ questions and supporting them in strategy implementation. As CEO, I provide Kerteza employees with the opportunity and facilities to successfully carry out these assignments for our clients.
After studying biochemistry, I started working in a laboratory where I became a supervisor. At the same time, I pursued a business organization course. As a quality officer in another laboratory, I coordinated the accreditation process in late 1992.
In 1994, I founded Kerteza to guide organizations towards accreditation. Soon, the scope of our work expanded to include not only laboratories but also hospitals, nursing homes, residential care facilities, and healthcare-related suppliers. As organizational issues are prevalent across various sectors, Kerteza has since broadened its scope to other industries such as government, services, and manufacturing.
* Inspirational: creating an environment in which others can effectively carry out their assignments.
* Entrepreneur: fulfilling assignments for organizations throughout Europe with a growing number of employees.
* Networker: knowing the right people and connecting them, enabling us to deliver the best performance to our clients.
Answering organizations’ questions and supporting them in strategy implementation. As CEO, I provide Kerteza employees with the opportunity and facilities to successfully carry out these assignments for our clients.
After studying biochemistry, I started working in a laboratory where I became a supervisor. At the same time, I pursued a business organization course. As a quality officer in another laboratory, I coordinated the accreditation process in late 1992.
In 1994, I founded Kerteza to guide organizations towards accreditation. Soon, the scope of our work expanded to include not only laboratories but also hospitals, nursing homes, residential care facilities, and healthcare-related suppliers. As organizational issues are prevalent across various sectors, Kerteza has since broadened its scope to other industries such as government, services, and manufacturing.
* Inspirational: creating an environment in which others can effectively carry out their assignments.
* Entrepreneur: fulfilling assignments for organizations throughout Europe with a growing number of employees.
* Networker: knowing the right people and connecting them, enabling us to deliver the best performance to our clients.
Implementing change within an organization is often a challenging task. Why? Because employees become ‘change weary’ when too many things change at once. However, when the usual solutions no longer work or are insufficient, change is truly necessary. The answers that need to be found are neither obvious nor straightforward. Nevertheless, well-founded solutions exist for many of these problems. The problem is that these solutions do not get implemented in a conclusive manner in practice, and moreover, they are not structurally embedded throughout all levels of an organization!
It is precisely these issues that greatly appeal to me. I worked as a nurse in an academic hospital for ten years, in various roles. That practical experience was invaluable as it familiarized me with the healthcare sector and its interests. What followed was a logical step for me: education in health informatics, healthcare logistics, and change management.
Over time, I have accumulated extensive and diverse experience as a program manager for quality and patient safety, as well as process optimization in various hospitals. I would like to use this knowledge and experience to help achieve your organizational objectives together, always driven by the motto #buildingtogether.
My approach is characterized by a structured, well-founded, and pragmatic tailor-made methodology. An approach driven by genuine improvement in the quality, efficiency, and productivity of healthcare for the benefit of the patient.
A specific assignment? Or one that is still in the exploratory phase? I find both intriguing. Because the same principle applies in each case: connecting quality requirements, IT applications, and change management.
* Focused on good collaboration, goal-oriented, and pragmatic.
* Skilled in communicating at various levels, tactful, and with a sense of humor.
* Analytical, determined, and resilient to stress.
* Working with proven solutions but also daring to think and act outside the box.
Implementing change within an organization is often a challenging task. Why? Because employees become ‘change weary’ when too many things change at once. However, when the usual solutions no longer work or are insufficient, change is truly necessary. The answers that need to be found are neither obvious nor straightforward. Nevertheless, well-founded solutions exist for many of these problems. The problem is that these solutions do not get implemented in a conclusive manner in practice, and moreover, they are not structurally embedded throughout all levels of an organization!
It is precisely these issues that greatly appeal to me. I worked as a nurse in an academic hospital for ten years, in various roles. That practical experience was invaluable as it familiarized me with the healthcare sector and its interests. What followed was a logical step for me: education in health informatics, healthcare logistics, and change management.
Over time, I have accumulated extensive and diverse experience as a program manager for quality and patient safety, as well as process optimization in various hospitals. I would like to use this knowledge and experience to help achieve your organizational objectives together, always driven by the motto #buildingtogether.
My approach is characterized by a structured, well-founded, and pragmatic tailor-made methodology. An approach driven by genuine improvement in the quality, efficiency, and productivity of healthcare for the benefit of the patient.
A specific assignment? Or one that is still in the exploratory phase? I find both intriguing. Because the same principle applies in each case: connecting quality requirements, IT applications, and change management.
* Focused on good collaboration, goal-oriented, and pragmatic.
* Skilled in communicating at various levels, tactful, and with a sense of humor.
* Analytical, determined, and resilient to stress.
* Working with proven solutions but also daring to think and act outside the box.
Communication, training, and planning are important “magic formulas” for me to create support and make progress in change processes.
After completing my studies in health sciences, my first major assignment was implementing an organization-wide quality system and working towards accreditation.
Since 2000, I have been working for Kerteza and have developed myself as a (project) manager, process facilitator, and trainer. In 2011, I became a partner at Kerteza.
I guide organizations in implementing changes. I prefer focusing on issues that make organizations agile and flexible again, with the aim of creating value for the customer and fostering team satisfaction.
* Inspirational: focused on getting people on board in change processes.
* Enthusiastic: capable of motivating others towards the end result.
* Flexible: a suitable conversation partner at all levels and disciplines within the organization.
Communication, training, and planning are important “magic formulas” for me to create support and make progress in change processes.
After completing my studies in health sciences, my first major assignment was implementing an organization-wide quality system and working towards accreditation.
Since 2000, I have been working for Kerteza and have developed myself as a (project) manager, process facilitator, and trainer. In 2011, I became a partner at Kerteza.
I guide organizations in implementing changes. I prefer focusing on issues that make organizations agile and flexible again, with the aim of creating value for the customer and fostering team satisfaction.
* Inspirational: focused on getting people on board in change processes.
* Enthusiastic: capable of motivating others towards the end result.
* Flexible: a suitable conversation partner at all levels and disciplines within the organization.
After ten years of experience as a self-employed entrepreneur in the hospitality industry, I took a new step in my career as an executive assistant for business operations at Kerteza. As an entrepreneur, handling the company’s administration was my favorite task, which is why I gladly took on this new challenge in September 2016.
I support the management team in managing their schedules and other secretarial tasks, being their support and confidante.
Additionally, I am involved in various aspects of internal business operations on a daily basis, such as developing project proposals and managing their schedules.
Within Kerteza, I have a central role; I am the so-called ‘hub’ or ‘linchpin’.
* Personable and approachable towards colleagues and clients
* Ethical, with a sense of proportion
* Results-oriented, in a broad sense
* Independent and capable of making quick decisions
After ten years of experience as a self-employed entrepreneur in the hospitality industry, I took a new step in my career as an executive assistant for business operations at Kerteza. As an entrepreneur, handling the company’s administration was my favorite task, which is why I gladly took on this new challenge in September 2016.
I support the management team in managing their schedules and other secretarial tasks, being their support and confidante.
Additionally, I am involved in various aspects of internal business operations on a daily basis, such as developing project proposals and managing their schedules.
Within Kerteza, I have a central role; I am the so-called ‘hub’ or ‘linchpin’.
* Personable and approachable towards colleagues and clients
* Ethical, with a sense of proportion
* Results-oriented, in a broad sense
* Independent and capable of making quick decisions
Speaking is silver, listening is gold. That is my motto. Why? Because as a consultant, you can only provide good advice when you understand the question, have insight into the organization, and have a sense of the people involved in the project.
The essential ingredient for a successful project? Employees who clearly know what to expect and which steps to take.
Achieving success as a consultant means taking the time to listen carefully and giving everyone the recognition they deserve.
My studies in psychology provided a solid foundation for this, and I further honed my skills as a general director in the healthcare sector and as the finance, administration, and personnel director of the Faculty of Arts at KU Leuven.
In 2016, I embarked on a new path and transitioned into an independent consultant in the healthcare sector. My journey intersected with Kerteza in April 2017. Here, my focus lies on projects related to quality management and accreditation, policy support and strategic initiatives, and HR change processes.
* Pillar of support: I contribute to policy development and ensure its support. Additionally, I guide and support the employees. Good staff should be retained.
* Planner: I strive to optimize processes, establish structures, and develop a vision.
* Change manager: I see change as an opportunity for growth; it is not a dirty word.
* Attentive listener: Only by actively listening can you truly help someone move forward.
Speaking is silver, listening is gold. That is my motto. Why? Because as a consultant, you can only provide good advice when you understand the question, have insight into the organization, and have a sense of the people involved in the project.
The essential ingredient for a successful project? Employees who clearly know what to expect and which steps to take.
Achieving success as a consultant means taking the time to listen carefully and giving everyone the recognition they deserve.
My studies in psychology provided a solid foundation for this, and I further honed my skills as a general director in the healthcare sector and as the finance, administration, and personnel director of the Faculty of Arts at KU Leuven.
In 2016, I embarked on a new path and transitioned into an independent consultant in the healthcare sector. My journey intersected with Kerteza in April 2017. Here, my focus lies on projects related to quality management and accreditation, policy support and strategic initiatives, and HR change processes.
* Pillar of support: I contribute to policy development and ensure its support. Additionally, I guide and support the employees. Good staff should be retained.
* Planner: I strive to optimize processes, establish structures, and develop a vision.
* Change manager: I see change as an opportunity for growth; it is not a dirty word.
* Attentive listener: Only by actively listening can you truly help someone move forward.
Within complex projects, the interaction between different professionals and disciplines is important. It’s a recurring challenge that I gladly take on.
After my studies, I worked as a manager in a large laboratory at a University Hospital. I supervised various reorganizations and gained experience in project-based work in a multidisciplinary environment. Later, I was involved in the development of quality systems and conducted audits in various departments of the hospital.
Since 1996, I have been an advisor, trainer, and director at Kerteza. I combine my experiences as an advisor, coach, and organizer to successfully complete every assignment and maximize the potential of a team.
* People manager: sensing and anticipating the needs of individuals and organizations, providing tailored advice, guidance, and training.
* Project-oriented: specialized in complex change processes and the integration of processes and systems.
* Mentor: skilled in policy-making and organization, with a practical understanding.
Within complex projects, the interaction between different professionals and disciplines is important. It’s a recurring challenge that I gladly take on.
After my studies, I worked as a manager in a large laboratory at a University Hospital. I supervised various reorganizations and gained experience in project-based work in a multidisciplinary environment. Later, I was involved in the development of quality systems and conducted audits in various departments of the hospital.
Since 1996, I have been an advisor, trainer, and director at Kerteza. I combine my experiences as an advisor, coach, and organizer to successfully complete every assignment and maximize the potential of a team.
* People manager: sensing and anticipating the needs of individuals and organizations, providing tailored advice, guidance, and training.
* Project-oriented: specialized in complex change processes and the integration of processes and systems.
* Mentor: skilled in policy-making and organization, with a practical understanding.
Are you running an organization? Then you know that quality management systems require a significant amount of time. However, the added value of such a system is often limited: it may work, but the quality remains subpar.
With over thirty years of experience, I have learned at least one thing: if we truly want to improve quality, we need to focus more on the professionalism of the employees. How engaged are they? Are their tasks clear and achievable? A climate of trust, with sufficient room for improvement and learning, is essential in this regard.
I gained my experience in two diverse sectors: healthcare and education. Over the past seven years, I built a quality management system for a medium-sized educational organization. Previously, I conducted audits for the Accreditation Council. As a quality officer and head of quality in laboratories, I was involved in establishing the medical microbiology department. This broad experience has made me intimately familiar with the dynamics and culture of large organizations.
* Results- and quality-oriented: I efficiently reconcile the requirements of standards or frameworks with the daily practices within an organization.
* Team player: I always keep the common interest in mind. A team that is on the same wavelength works together smoothly.
* Curious and eager to learn: If there is a new development that benefits the organization or its employees, I want to be the first to know!
Are you running an organization? Then you know that quality management systems require a significant amount of time. However, the added value of such a system is often limited: it may work, but the quality remains subpar.
With over thirty years of experience, I have learned at least one thing: if we truly want to improve quality, we need to focus more on the professionalism of the employees. How engaged are they? Are their tasks clear and achievable? A climate of trust, with sufficient room for improvement and learning, is essential in this regard.
I gained my experience in two diverse sectors: healthcare and education. Over the past seven years, I built a quality management system for a medium-sized educational organization. Previously, I conducted audits for the Accreditation Council. As a quality officer and head of quality in laboratories, I was involved in establishing the medical microbiology department. This broad experience has made me intimately familiar with the dynamics and culture of large organizations.
* Results- and quality-oriented: I efficiently reconcile the requirements of standards or frameworks with the daily practices within an organization.
* Team player: I always keep the common interest in mind. A team that is on the same wavelength works together smoothly.
* Curious and eager to learn: If there is a new development that benefits the organization or its employees, I want to be the first to know!
I obtained my Master’s degree in Applied Economic Sciences from the University of Antwerp in 2018. I then started working as a Project and Portfolio Management consultant, with a focus on software implementation in this field.
After a while, I realized that my passion was not in IT but rather in analyzing processes where this software could be used, and especially in guiding people through the transition brought about by the new software. This led me to Kerteza, a company where I can combine these two passions.
* Empathetic and social
* Critical and detail-oriented
* Enthusiastic and spontaneous.
I obtained my Master’s degree in Applied Economic Sciences from the University of Antwerp in 2018. I then started working as a Project and Portfolio Management consultant, with a focus on software implementation in this field.
After a while, I realized that my passion was not in IT but rather in analyzing processes where this software could be used, and especially in guiding people through the transition brought about by the new software. This led me to Kerteza, a company where I can combine these two passions.
* Empathetic and social
* Critical and detail-oriented
* Enthusiastic and spontaneous.
Developing, implementing, and optimizing management systems in the context of certification/accreditation is where I excel. My expertise lies in the areas of quality management and risk management.
In the past, I worked as a quality manager for a large laboratory and later for a hospital. I then coordinated hospital-wide programs that involved breakthrough projects, improvement initiatives, indicators, and leadership implementation.
Since 2008, I have been working as a consultant and trainer at Kerteza. Within a variety of assignments, my focus is on risk management, process optimization, document management, indicators, and improvement projects.
* Developer and inspirer: always seeking practical solutions for your needs.
* Trainer: conducting breakthrough and improvement projects at organizational and departmental levels.
* IT translator: bridging the gap between the functional and technical aspects of information systems.
Developing, implementing, and optimizing management systems in the context of certification/accreditation is where I excel. My expertise lies in the areas of quality management and risk management.
In the past, I worked as a quality manager for a large laboratory and later for a hospital. I then coordinated hospital-wide programs that involved breakthrough projects, improvement initiatives, indicators, and leadership implementation.
Since 2008, I have been working as a consultant and trainer at Kerteza. Within a variety of assignments, my focus is on risk management, process optimization, document management, indicators, and improvement projects.
* Developer and inspirer: always seeking practical solutions for your needs.
* Trainer: conducting breakthrough and improvement projects at organizational and departmental levels.
* IT translator: bridging the gap between the functional and technical aspects of information systems.
I started as a medical analyst in clinical chemistry and hematology, including blood group serology and blood bank knowledge. After working for several years as a routine analyst, I delved into quality management. First, as a quality officer in the Clinical Chemistry Laboratory (formerly CCKL), then as a quality and safety advisor across the entire hospital (ISO 9001, NEN 8009, NEN 15224, HKZ, NIAZ), and I was involved in the transition from CCKL to ISO 15189 in the Clinical Pathology, Medical Microbiology, and Clinical Chemistry laboratories. Later, I worked as a quality advisor in Clinical Chemistry and Laboratory Medicine at a University Medical Center. Additionally, since 2011, I have been an Auditor/Subject Matter Expert for the Pre-analytical system at the Accreditation Council.
During my role as a quality and safety advisor, I obtained my HBO Bachelor’s degree in Management, specializing in Change Management. The HBO Bachelor’s degree has provided me with further insight into continuously improving the quality management system. Implementing changes within the quality system requires facilitating, supporting, and coaching changes, as well as the involvement and cooperation of employees.
I enjoy building and improving quality management systems while involving, motivating, and encouraging employees.
Motto: There are no problems, only challenges and, above all, opportunities.
* Genuine
* Persevering
* Results and solution-oriented
* Advisor, practical, and collaborative.
I started as a medical analyst in clinical chemistry and hematology, including blood group serology and blood bank knowledge. After working for several years as a routine analyst, I delved into quality management. First, as a quality officer in the Clinical Chemistry Laboratory (formerly CCKL), then as a quality and safety advisor across the entire hospital (ISO 9001, NEN 8009, NEN 15224, HKZ, NIAZ), and I was involved in the transition from CCKL to ISO 15189 in the Clinical Pathology, Medical Microbiology, and Clinical Chemistry laboratories. Later, I worked as a quality advisor in Clinical Chemistry and Laboratory Medicine at a University Medical Center. Additionally, since 2011, I have been an Auditor/Subject Matter Expert for the Pre-analytical system at the Accreditation Council.
During my role as a quality and safety advisor, I obtained my HBO Bachelor’s degree in Management, specializing in Change Management. The HBO Bachelor’s degree has provided me with further insight into continuously improving the quality management system. Implementing changes within the quality system requires facilitating, supporting, and coaching changes, as well as the involvement and cooperation of employees.
I enjoy building and improving quality management systems while involving, motivating, and encouraging employees.
Motto: There are no problems, only challenges and, above all, opportunities.
* Genuine
* Persevering
* Results and solution-oriented
* Advisor, practical, and collaborative.
An organization that functions well should not be a paper mill. That is my motto. When I develop a quality management system, it should provide tangible added value. Both for the customer or patient, as well as for the employees and stakeholders. This means avoiding duplication of work or unnecessary tasks.
My career has led me down various paths. In the past, I worked as a physiotherapist, manager of a dialysis department, sector manager, and lead auditor. In the latter role, I conducted audits in hospitals, independent treatment centers, and home care organizations.
Thanks to this diverse background, I have gained extensive experience in operational, tactical, and strategic aspects. I enjoy sharing this expertise with others. That’s why I joined Kerteza as a consultant and trainer in 2017. My responsibilities primarily involve quality, safety, and risk management, process optimization, and improvement projects.
* Driven: If you have a question, I enthusiastically search for the most practical solution.
* People-oriented: I thrive on sharing my knowledge and inspiring employees. Together, we work towards ensuring consistent healthcare quality for the customer.
* Analytical: I see finding the ready-made solution to a complex problem as a challenge.
An organization that functions well should not be a paper mill. That is my motto. When I develop a quality management system, it should provide tangible added value. Both for the customer or patient, as well as for the employees and stakeholders. This means avoiding duplication of work or unnecessary tasks.
My career has led me down various paths. In the past, I worked as a physiotherapist, manager of a dialysis department, sector manager, and lead auditor. In the latter role, I conducted audits in hospitals, independent treatment centers, and home care organizations.
Thanks to this diverse background, I have gained extensive experience in operational, tactical, and strategic aspects. I enjoy sharing this expertise with others. That’s why I joined Kerteza as a consultant and trainer in 2017. My responsibilities primarily involve quality, safety, and risk management, process optimization, and improvement projects.
* Driven: If you have a question, I enthusiastically search for the most practical solution.
* People-oriented: I thrive on sharing my knowledge and inspiring employees. Together, we work towards ensuring consistent healthcare quality for the customer.
* Analytical: I see finding the ready-made solution to a complex problem as a challenge.
The Danish sense of orderliness and organization were instilled in me from a young age, making me the perfect fit for an all-round office employee.
I am originally from Denmark, where I worked for 12 years in the sales department of a furniture factory and spent 10 years handling the daily administration of a housing company. In September 2008, I moved to Belgium.
Since June 2010, I have been providing practical support for training sessions and administrative support for the KERTEZA team.
* Administrative multitasker
* Flexible
* Results-oriented
The Danish sense of orderliness and organization were instilled in me from a young age, making me the perfect fit for an all-round office employee.
I am originally from Denmark, where I worked for 12 years in the sales department of a furniture factory and spent 10 years handling the daily administration of a housing company. In September 2008, I moved to Belgium.
Since June 2010, I have been providing practical support for training sessions and administrative support for the KERTEZA team.
* Administrative multitasker
* Flexible
* Results-oriented
Making complex processes, which often span across multiple departments, more efficient. Providing result-oriented solutions for these projects is where my strength lies.
After completing my education as a biologist and additional training as a Quality Engineer, I worked in various industry and healthcare organizations. In 2012, I started a PhD research project focused on healthcare pathways. On April 6, 2022, I obtained my doctoral degree with a dissertation titled: “Multidisciplinary oncology care pathways: evaluation of organizational interventions.”
Since 2009, I have been working as a consultant and trainer at Kerteza. Additionally, I work as an organizational advisor at the University Medical Center Groningen (UMCG).
* Goal-oriented: guiding organizations towards necessary changes in a coaching manner.
* Standards expert: actively involved in the ISO 9001 norm committee in healthcare.
* Trainer: focusing on quality, safety, and change management for behavior, process, structure, and system levels.
Making complex processes, which often span across multiple departments, more efficient. Providing result-oriented solutions for these projects is where my strength lies.
After completing my education as a biologist and additional training as a Quality Engineer, I worked in various industry and healthcare organizations. In 2012, I started a PhD research project focused on healthcare pathways. On April 6, 2022, I obtained my doctoral degree with a dissertation titled: “Multidisciplinary oncology care pathways: evaluation of organizational interventions.”
Since 2009, I have been working as a consultant and trainer at Kerteza. Additionally, I work as an organizational advisor at the University Medical Center Groningen (UMCG).
* Goal-oriented: guiding organizations towards necessary changes in a coaching manner.
* Standards expert: actively involved in the ISO 9001 norm committee in healthcare.
* Trainer: focusing on quality, safety, and change management for behavior, process, structure, and system levels.
I am an experienced advisor, project manager, and line manager with a background in both natural sciences and logistics. My expertise lies in process and organizational optimization, with a focus on the intersection of business and IT, quality management, and the implementation of regulations in processes. Additionally, I have extensive knowledge from various positions within laboratory and hospital processes and organizations.
Analysis, problem-solving, and finding suitable solutions are skills that I excel in and have a strong affinity for. I always have a business process-oriented approach in my thinking and actions. I am capable of reconciling the interests of different stakeholders, assessing risks, and driving quality and progress in complex projects.
My experience extends to large and complex organizations with a strong operational, logistical, and technical nature. I have worked in various sectors, including aviation, engineering industry, laboratories, and hospitals.
My knowledge and experience include procurement, logistics, quality management (JCI, ISO 15189, ISO 13485, ISO 9001, GDP, NIAZ, etc.), resource management in healthcare (Convenant Medische Technologie, Medical Device Regulation), Lean, and Prince2.
* Hands-on
* Pragmatic
* Analytical
* Persistent
* Goal-oriented
* Diplomatic
I am an experienced advisor, project manager, and line manager with a background in both natural sciences and logistics. My expertise lies in process and organizational optimization, with a focus on the intersection of business and IT, quality management, and the implementation of regulations in processes. Additionally, I have extensive knowledge from various positions within laboratory and hospital processes and organizations.
Analysis, problem-solving, and finding suitable solutions are skills that I excel in and have a strong affinity for. I always have a business process-oriented approach in my thinking and actions. I am capable of reconciling the interests of different stakeholders, assessing risks, and driving quality and progress in complex projects.
My experience extends to large and complex organizations with a strong operational, logistical, and technical nature. I have worked in various sectors, including aviation, engineering industry, laboratories, and hospitals.
My knowledge and experience include procurement, logistics, quality management (JCI, ISO 15189, ISO 13485, ISO 9001, GDP, NIAZ, etc.), resource management in healthcare (Convenant Medische Technologie, Medical Device Regulation), Lean, and Prince2.
* Hands-on
* Pragmatic
* Analytical
* Persistent
* Goal-oriented
* Diplomatic
Supporting organizations in change management and implementing structures and systems is a tailor-made process. It requires a good understanding of the organization’s vision and what it wants to achieve in order to align solutions with existing systems and the organization’s culture.
It is precisely this customized approach that appeals to me and where my strength lies. Whether it’s training or organizational issues, I always work together with the client to find solutions that fit the organization, and I am always willing to go the extra mile.
My background lies in radiology, working as a radiology technician, practice supervisor, quality officer, and radiology manager. After my career in radiology, I studied Health Policy & Management at Erasmus University. During that time, I worked at the central quality department of the hospital. After graduating in 1999, I joined Kerteza. From 2017 to 2020, I worked in Aruba, where I performed similar tasks and filled interim positions such as Cluster Manager, Quality Manager, and strategic advisor to the Board of Directors. Upon my return, I resumed my work at Kerteza.
* Visionary.
* Conceptual thinker: designing customized solutions.
* Creative and flexible, constantly seeking tailor-made approaches in collaboration with the client.
* Effective communication at all levels, supported by extensive experience.
Supporting organizations in change management and implementing structures and systems is a tailor-made process. It requires a good understanding of the organization’s vision and what it wants to achieve in order to align solutions with existing systems and the organization’s culture.
It is precisely this customized approach that appeals to me and where my strength lies. Whether it’s training or organizational issues, I always work together with the client to find solutions that fit the organization, and I am always willing to go the extra mile.
My background lies in radiology, working as a radiology technician, practice supervisor, quality officer, and radiology manager. After my career in radiology, I studied Health Policy & Management at Erasmus University. During that time, I worked at the central quality department of the hospital. After graduating in 1999, I joined Kerteza. From 2017 to 2020, I worked in Aruba, where I performed similar tasks and filled interim positions such as Cluster Manager, Quality Manager, and strategic advisor to the Board of Directors. Upon my return, I resumed my work at Kerteza.
* Visionary.
* Conceptual thinker: designing customized solutions.
* Creative and flexible, constantly seeking tailor-made approaches in collaboration with the client.
* Effective communication at all levels, supported by extensive experience.
The drive to help people has shaped my studies and career. After completing a university degree in pharmacy, I pursued a doctoral research project. Following this, I completed the training for Clinical Chemistry.
The process of improving (quality) procedures, management guidance, and organizations to enhance patient care has particularly fascinated me. I fulfilled this through my role as a Lead Auditor for Medical Laboratories.
Soon, I realized that institutions are actually much more aided by the implementation and improvement of (healthcare) systems rather than post-assessments. At Kerteza, I have now found the challenge of mapping the combination of utilized methodologies, procedures, management guidance, and the complexity involved, with the individuals responsible. Moreover, I efficiently implement points for improvement in this regard.
The overall goal is to not only improve (patient) care but also elevate the quality of care to a higher level.
* Practical knowledge: (assessments) of healthcare systems, experience on the (hospital) floor, personnel management, and patient care.
* Creative and results-oriented: working together towards the end result with an out-of-the-box mindset.
* Strong communicator: with analysts, managers, directors, and even Board of Directors.
* Personal: trustworthy and sincere, direct with a no-nonsense mentality, resilient to stress, a pillar of support, and with a sense of humor.
The drive to help people has shaped my studies and career. After completing a university degree in pharmacy, I pursued a doctoral research project. Following this, I completed the training for Clinical Chemistry.
The process of improving (quality) procedures, management guidance, and organizations to enhance patient care has particularly fascinated me. I fulfilled this through my role as a Lead Auditor for Medical Laboratories.
Soon, I realized that institutions are actually much more aided by the implementation and improvement of (healthcare) systems rather than post-assessments. At Kerteza, I have now found the challenge of mapping the combination of utilized methodologies, procedures, management guidance, and the complexity involved, with the individuals responsible. Moreover, I efficiently implement points for improvement in this regard.
The overall goal is to not only improve (patient) care but also elevate the quality of care to a higher level.
* Practical knowledge: (assessments) of healthcare systems, experience on the (hospital) floor, personnel management, and patient care.
* Creative and results-oriented: working together towards the end result with an out-of-the-box mindset.
* Strong communicator: with analysts, managers, directors, and even Board of Directors.
* Personal: trustworthy and sincere, direct with a no-nonsense mentality, resilient to stress, a pillar of support, and with a sense of humor.
I am an experienced professional in healthcare and project management, with expertise in practical, organizational, and quality-related aspects. I am a proactive individual who doesn’t shy away from challenges and always strives to bring out the best in individuals and systems.
My professional experience includes working as a senior advisor at Kerteza since 2021, where I have been involved in interim management assignments related to quality management systems, coaching quality officers, interim QA officer for a laboratory, RvA accreditation preparation, and ISO 15189 quick scans, among other projects. Since 2018, I have also been working as a freelance project manager, data manager, and owner of Le Parole BV.
Previous roles include serving as a project manager at Bonlab N.V., where I was responsible for the implementation and maintenance of document management and quality management systems. I also worked as a medical supervisor at Fastlane/NLOM, where I coordinated daily operations and ensured quality in the COVID-19 testing facility. Additionally, I have experience leading successful projects, such as the implementation of an interface between the LIS and EPD.
* Analytical thinker
* Solution-oriented
* Integrity
* Quality-focused
* Teamplayer
I am an experienced professional in healthcare and project management, with expertise in practical, organizational, and quality-related aspects. I am a proactive individual who doesn’t shy away from challenges and always strives to bring out the best in individuals and systems.
My professional experience includes working as a senior advisor at Kerteza since 2021, where I have been involved in interim management assignments related to quality management systems, coaching quality officers, interim QA officer for a laboratory, RvA accreditation preparation, and ISO 15189 quick scans, among other projects. Since 2018, I have also been working as a freelance project manager, data manager, and owner of Le Parole BV.
Previous roles include serving as a project manager at Bonlab N.V., where I was responsible for the implementation and maintenance of document management and quality management systems. I also worked as a medical supervisor at Fastlane/NLOM, where I coordinated daily operations and ensured quality in the COVID-19 testing facility. Additionally, I have experience leading successful projects, such as the implementation of an interface between the LIS and EPD.
* Analytical thinker
* Solution-oriented
* Integrity
* Quality-focused
* Teamplayer
As an economist-informatician and entrepreneur, for over 20 years, I have been striving to bring together people with the right expertise to formulate a vision around these challenges, enable informed dialogue, provide solutions, and drive the evolution of healthcare systems while respecting healthcare professionals, patients, the industry, and policy.
Having grown in the international advisory and consultancy market, in 2004, I took the initiative to establish a specialized consultancy company in the healthcare sector (Hict). Our consultancy concept revolves around providing expertise-based solutions and support to our clients in the healthcare sector. Recently, we have merged Hict and Kerteza under the same family, considering the numerous synergies and complementary growth opportunities.
Personally, I am keen to be involved in your strategic, financial, and digital transformation projects within the sector.
* Entrepreneurial and creative with a focus on results and consensus-building Analytical and vision-driven, with respect for change
* Glocal – convinced that we can learn from each other internationally and provide insights to one another
* Explicit interest in innovation, efficiency, care models, technology, and automation.
As an economist-informatician and entrepreneur, for over 20 years, I have been striving to bring together people with the right expertise to formulate a vision around these challenges, enable informed dialogue, provide solutions, and drive the evolution of healthcare systems while respecting healthcare professionals, patients, the industry, and policy.
Having grown in the international advisory and consultancy market, in 2004, I took the initiative to establish a specialized consultancy company in the healthcare sector (Hict). Our consultancy concept revolves around providing expertise-based solutions and support to our clients in the healthcare sector. Recently, we have merged Hict and Kerteza under the same family, considering the numerous synergies and complementary growth opportunities.
Personally, I am keen to be involved in your strategic, financial, and digital transformation projects within the sector.
* Entrepreneurial and creative with a focus on results and consensus-building Analytical and vision-driven, with respect for change
* Glocal – convinced that we can learn from each other internationally and provide insights to one another
* Explicit interest in innovation, efficiency, care models, technology, and automation.
Every organization has its own dynamics, and it’s a challenge to find your way in it as quickly as possible. I enjoy immersing myself in various topics and naturally strive to clarify and streamline things, provide structure, and optimize the atmosphere. I have worked in roles as both a project manager and a line manager, focusing on developing, changing, implementing, and evaluating processes. I have gained experience in healthcare quality and safety, regulations, and organizational dynamics within a hospital, a network organization for integrated care, and government agencies. I have honed my skills in improvement, connection, and foresight. I understand the current issues, maintain resilience, and ensure a connection between the work that needs to be done and the people involved.
* Organization-sensitive: can quickly adapt to politically and administratively complex situations.
* Empathetic: connecting different interests, involving colleagues at various levels.
* Decisive: distilling issues to their core to make choices from there. Positive: maintaining courage, calmness, and clarity in complex situations.
Every organization has its own dynamics, and it’s a challenge to find your way in it as quickly as possible. I enjoy immersing myself in various topics and naturally strive to clarify and streamline things, provide structure, and optimize the atmosphere. I have worked in roles as both a project manager and a line manager, focusing on developing, changing, implementing, and evaluating processes. I have gained experience in healthcare quality and safety, regulations, and organizational dynamics within a hospital, a network organization for integrated care, and government agencies. I have honed my skills in improvement, connection, and foresight. I understand the current issues, maintain resilience, and ensure a connection between the work that needs to be done and the people involved.
* Organization-sensitive: can quickly adapt to politically and administratively complex situations.
* Empathetic: connecting different interests, involving colleagues at various levels.
* Decisive: distilling issues to their core to make choices from there. Positive: maintaining courage, calmness, and clarity in complex situations.
I have a creative and enthusiastic personality, and I enjoy working on challenging projects that require my perseverance and improvisational skills. Turning a quality system into a practical tool that works for you motivates me to come up with new solutions.
After completing my studies in Biology and Medical Laboratory Research, I started working in scientific research, where I developed into someone who not only focused on research but also enjoyed guiding and coaching PhD candidates at UMCG. I then became a team leader in a supportive laboratory for scientific research at AMC. After starting a family, I moved to a peripheral hospital where a merger was taking place between the pathology laboratory and the labs of two other hospitals. Within this collaboration, I built up the quality system (back then according to CCKL) with the help and support of a consultant from Kerteza. Over the following years, this system was expanded and subsequently transitioned to ISO 15189.
In 2022, I joined Kerteza and primarily work on supportive projects within the quality management of medical laboratories.
* Enthusiastic team player: together, we make the work manageable, and with the right people, we can achieve much more.
* Determined with a creative approach: I find multiple solutions to one problem; there is always an appropriate way. I am particularly drawn to finding and developing solutions for challenging problems.
* Results and solution-oriented: translating standards into an easily executable workflow through a systematic and meticulous approach.
I have a creative and enthusiastic personality, and I enjoy working on challenging projects that require my perseverance and improvisational skills. Turning a quality system into a practical tool that works for you motivates me to come up with new solutions.
After completing my studies in Biology and Medical Laboratory Research, I started working in scientific research, where I developed into someone who not only focused on research but also enjoyed guiding and coaching PhD candidates at UMCG. I then became a team leader in a supportive laboratory for scientific research at AMC. After starting a family, I moved to a peripheral hospital where a merger was taking place between the pathology laboratory and the labs of two other hospitals. Within this collaboration, I built up the quality system (back then according to CCKL) with the help and support of a consultant from Kerteza. Over the following years, this system was expanded and subsequently transitioned to ISO 15189.
In 2022, I joined Kerteza and primarily work on supportive projects within the quality management of medical laboratories.
* Enthusiastic team player: together, we make the work manageable, and with the right people, we can achieve much more.
* Determined with a creative approach: I find multiple solutions to one problem; there is always an appropriate way. I am particularly drawn to finding and developing solutions for challenging problems.
* Results and solution-oriented: translating standards into an easily executable workflow through a systematic and meticulous approach.
Change is an integral part of a healthy company. The world is constantly evolving, and as a business, you need to respond to it, or else the world will surpass you. However, in many companies, the word “change” creates resistance among the staff. The usual statement is: “We’ve always done things this way.” I hope to support businesses through Kerteza and ensure that they can adapt to societal developments.
My enthusiasm for change stems from my work at a large pandemic laboratory. This laboratory was always in motion and embraced change. After my education and scientific career, I found myself in this environment during the COVID-19 pandemic. In this organization, I held various roles and responsibilities, ranging from assisting with diagnostics on the ground to being the subject-matter lead for the tests within the laboratory.
* Analytical
* Pragmatic
* Empathetic and personal
* Team player
Change is an integral part of a healthy company. The world is constantly evolving, and as a business, you need to respond to it, or else the world will surpass you. However, in many companies, the word “change” creates resistance among the staff. The usual statement is: “We’ve always done things this way.” I hope to support businesses through Kerteza and ensure that they can adapt to societal developments.
My enthusiasm for change stems from my work at a large pandemic laboratory. This laboratory was always in motion and embraced change. After my education and scientific career, I found myself in this environment during the COVID-19 pandemic. In this organization, I held various roles and responsibilities, ranging from assisting with diagnostics on the ground to being the subject-matter lead for the tests within the laboratory.
* Analytical
* Pragmatic
* Empathetic and personal
* Team player
The mission of Kerteza aligns completely with my personal mission: to improve our healthcare by expertly advising and guiding organizations towards quality care. Efficiency creates more time for care, benefiting all. I firmly believe that pursuing change on both operational and human levels leads to real, widely embraced transformation.
In 2011, I earned my pharmacy degree out of a concern for people’s well-being. After specializing as an industrial pharmacist and starting in Regulatory Affairs and Quality Assurance, I returned to community pharmacy, drawn by the social aspect and the opportunity to contribute to society.
Recently, I worked as a policy officer at the Flemish Pharmacy Network, connecting with healthcare stakeholders. This ignited my interest in contributing to Kerteza’s mission. I enjoy advising and guiding organizations, much like a pharmacist does with patients. I set high standards, aiming for results that everyone feels good about.
As a generalist, I continue to learn, including in coaching, innovation, and change management. I’ve obtained certification as a Prosci Certified Change Practitioner.
* Flexible
* Goal-oriented
* Analytical
* Extensive experience across various themes and projects
The mission of Kerteza aligns completely with my personal mission: to improve our healthcare by expertly advising and guiding organizations towards quality care. Efficiency creates more time for care, benefiting all. I firmly believe that pursuing change on both operational and human levels leads to real, widely embraced transformation.
In 2011, I earned my pharmacy degree out of a concern for people’s well-being. After specializing as an industrial pharmacist and starting in Regulatory Affairs and Quality Assurance, I returned to community pharmacy, drawn by the social aspect and the opportunity to contribute to society.
Recently, I worked as a policy officer at the Flemish Pharmacy Network, connecting with healthcare stakeholders. This ignited my interest in contributing to Kerteza’s mission. I enjoy advising and guiding organizations, much like a pharmacist does with patients. I set high standards, aiming for results that everyone feels good about.
As a generalist, I continue to learn, including in coaching, innovation, and change management. I’ve obtained certification as a Prosci Certified Change Practitioner.
* Flexible
* Goal-oriented
* Analytical
* Extensive experience across various themes and projects
Duineneind 16 bus 1, 2460 Kasterlee, België
Tel.: +32 14 25 90 00
E-mailadres: academy@kerteza.com
