A change can only be successful if the behaviour of all employees changes too. To this end, Kerteza applies the Change Model® illustrated below.
Key requirement for accepting changes are clear policies from the executive board, management, and the board of directors. Securing behavioural change is achieved through clear explanation of the reasons why, systematic supervision by line and staff managers, and using feedback from the workplace to reflect on policies.
Data and KPIs are used continuously during the change process.